My Solar Friend
Bringing under performing and faulty solar systems back to life.
Let our expert team help you maximize your third-party solar system and assist with your solar system registration, with easy onboarding, repairs, upgrades, maintenance and SSEG Solar registrations.
Why would you need My Solar Friend?
In many instances, solar installations have been completed by providers prioritizing cost over long-term value, resulting in limited compliance with industry standards and subpar workmanship. Therefore, many customers find themselves without after-sales support for their solar investments, unable to repair or replace faulty equipment under warranty, and facing additional expenses for necessary replacements.
This is where My Solar Friend can offer valuable assistance. We conduct comprehensive site inspections to ensure that all components comply with SANS standards and have been correctly installed. Additionally, we can often assist with applicable warranty claims and are committed to maximizing your system’s energy savings.
Prevalence and context
- The small-scale solar installation sector is characterized by a high turnover rate among installers, particularly in the more affordable segments of the market. Many of these operators are often referred to as “fly-by-night” businesses, which can lead to instability and inconsistency within the industry.
- As a result, homeowners and businesses are frequently left with solar systems that have not been serviced for extended periods. This lack of regular maintenance increases the likelihood of system inefficiency and potential safety risks.
- Furthermore, limited regulatory oversight in the sector enables underqualified installers to enter the market. This situation contributes significantly to the prevalence of abandoned or poorly maintained solar installations, leaving customers without adequate support or recourse.
Schedule a free site assessment today.
Most common problems customers have with their installation
Safety Risks & Non-Compliance
Non-compliant installations create hidden safety hazards like electric shock, fire risk, or unsafe grid back-feed. Missing documents—such as electrical drawings or compliance certificates—make it hard to verify code compliance, especially when a system’s installer is unavailable. Even if external components seem fine, only a professional audit can uncover issues such as incorrectly sized fuses or loose connections.
Performance Issues
Many systems struggle with backup power due to incorrect battery or inverter sizing. Poor circuit separation often causes inverters to trip during outages, which can be fixed by identifying and reconfiguring essential loads. Common workmanship errors—including loose connectors, shading problems, and cheap batteries—lead to poor performance and early battery failure.
Lack of Transparency & Support
Without warranty paperwork or supplier contacts, owners cannot claim on valuable components. If technical support is missing, troubleshooting becomes costly and frustrating. Finally, the absence of maintenance records makes it difficult to track service history. We address these gaps by providing expert audits, ongoing support, and clear maintenance schedules.
If you are experiencing any of the above problems or are uncertain
My Solar Friend Process
Initial Inquiry & Data Collection
Our engagement begins with a quick complimentary consultation (via phone or WhatsApp) to understand your system’s background, current performance, and objectives. We request access to remote monitoring platforms (if available), original quotations, and any existing compliance certificates. This information enables our technical manager to identify key areas of concern prior to inspection.
Inspection Proposal & Quotation
Following data review, we issue a transparent, itemized quotation within one business day, detailing travel, inspection, and reporting costs. No on-site work commences without your written approval, and visits are typically scheduled within 3–5 working days.
On-Site Evaluation & Diagnostics
Our experts conduct a comprehensive assessment of your entire solar installation—including panels, mounting hardware, cabling, control equipment, and safety devices. Detailed checks verify correct installation, code compliance, and uncover both visible and latent defects. Immediate hazards are escalated for urgent intervention.
Technical Report & Repair Estimate
Within 2–3 business days post-inspection, you receive a detailed report outlining critical remedial actions, recommended optimizations, and supporting evidence such as photographs and test results. An itemized repair estimate provides clear budgetary guidance before commencing any work.
Repair & System Recommissioning
Upon approval, necessary repairs and upgrades are scheduled within 7–10 days. Tasks may involve replacing faulty components, correcting wiring, reconfiguring battery banks, and updating firmware and settings. Once completed, the system undergoes validation testing and is issued an official Certificate of Compliance. A handover session ensures you are acquainted with all adjustments and system features.
Ongoing Maintenance & Support
We offer flexible monthly or Annual support packages governed by Service Level Agreements (SLAs):
Our proactive, structured support delivers long-term value, safety, and reliability, ensuring your solar installation continues to meet your needs efficiently and effectively.
Why Choose Synergy Energy Solutions?
With over 15 years of experience and a commitment to sustainability, we offer our customers peace of mind, knowing expert support is just a call away.
Let our expert team assist you to get the best out of your 3rd party installed solar system. Through our effortless onboarding, repairs, upgrades, services and maintenance.
We are fully insured and accredited, ensuring that your solar investment is managed responsibly and will generate significant energy savings for years to come.
FAQ’s
How can I schedule a My Solar Friend inspection?
To arrange your inspection, please select “Book a Free Consultation,” and fill out the brief intake form. We will promptly book your consultation and guide you through the initial data collection process.
What occurs if I choose not to proceed with the repair quotation?
There is no requirement to commit after receiving our report and quote. You retain ownership of all inspection results, photographs, and recommendations. If you wish to re-engage within 30 days, your original inspection fee will be credited toward future services.
Is it possible to upgrade or expand my system during the rescue process?
Certainly. While our primary focus is on repairing and restoring existing installations, clients often opt for enhancements such as adding panels, upgrading batteries, or integrating smart-load management. These upgrades can be seamlessly included in your repair quotation, ensuring unified project oversight.
What warranty coverage does Solar Rescue provide for its services?
All workmanship performed by My Solar Friend comes with a 5 year guarantee. Any newly installed components are covered under their respective manufacturer warranties (typically ranging from 5 to 10 years). A detailed warranty summary will be included with your repair quotation.
Are there any undisclosed fees?
No hidden costs apply. Quoted rates cover labour, travel, and diagnostic procedures. All component-related expenses will be presented for your approval prior to commencement.
What if I am unsure of my system’s specifications?
A comprehensive system inventory is conducted during our audit, requiring no documentation from your end.
How long does a typical rescue project require?
Project duration varies with complexity; however, most residential rescues are completed within one to three days from the start date, depending on project lead time and equipment availability.
Do you service all brands of inverter and battery?
Our support is focused on systems that meet our technical standards. There may be certain equipment or configurations we are unable to service. We recommend reaching out to us for an initial discussion regarding your specific system.
What our clients are saying
We are Members of
The PV GreenCard is an industry led quality label that is inclusive in nature and becomes the key to ensure a high standard of quality for small-scale Solar PV installations.
